Magento Server Support & Monitoring

3. Server Side Optimization (Magento Platform
BASIC
Includes
- Emergency Mitigation Services
NOT included (but available on other monitoring & support packages)
- Starting on BASIC Level
- Starting on PRO Level
- Only on VIP Level
On Request/Demand Process
  • Price
  • Hosted Domain Names
  • Subdomains
  • Parked Domains
  • Email Accounts
  • FTP Accounts
  • MySQL DB
  • Disk Storage
  • Bandwidth
  • cPanel
  • Dedicated IP Address
  • INTRO Monitoring & Support : 200$/mo - 5 hours included (non-reported hours) - 1000$ setup fee/website
  • 1 Month Price - $200.00 USD + $1000.00 USD Setup Fee
  • fig, Server Side Tweaks for Security using CPANEL & WHM)
    2. Server Side Optimization (Speed & Caching on LAMP stack)
    3. Server Side Optimization (Magento Platform : CSS / JS / HTML + Caching Setup)

    BASIC:
    - Issue Prevention & Management with Unlimited Issues/month
    - 5 hours support hours included (for server side & platform tweaks) (not reported in next month)
    - Extra hours available at 70$/hour prepaid (minimum 10 hours)
    - Response time within 3 hours only for business critical situations
    - Proactive Monitoring Support
    - Strategic Planning

    Includes :
    - Non - Dedicated account manager
    - Live monitoring of high-risk issues
    - Incident reporting, monitoring of accessibility & availability
    - Issue Prevention and Strategic Planning
    - 24/7/365 account team access with helpdesk with email and ticket support
    - Emergency Mitigation Services: Full or Partial Outage recovery, Bug Reporting (not fixing), Integration Troubleshooting
    - Uptime and performance monitoring for systems, applications and infrastructure
    - Real-time and historical site availability and performance statistics
    - Reporting and analytics using on-line tools (GA)
    - Magento administrative configuration (user management, best practices implementation)

    NOT included (but available on other monitoring & support packages):
    - Starting on BASIC Level : Import/export assistance
    - Starting on BASIC Level : Merchandising and promotion setup
    - Starting on BASIC Level : Content uploading and formatting
    - Starting on PRO Level : PCI Compliance monitoring
    - Starting on PRO Level : Site Speed & Code review
    - Only on VIP Level : Dedicated phone number for Support & Business Analyst Support each quarter
    - Only on VIP Level : Access to the AHS Technical Development Team (available to perform Magento version upgrades, installations, customizations, and integrations, as well as future systems and software development)
    - Only on VIP Level : Core architecture changes reviewed and configuration suggestions provided (upon request)
    - Only on VIP Level : Annual Executive Summary meeting: service review, business planning and strategy session, site and performance recommendations


    On Request/Demand Process:
    1. You submit a ticket
    2. Ticket is assigned based on urgency and necessary skill
    3. Assigned support engineer keeps you posted throughout the process
    4. You are updated on outcome and ticket completion - you review and confirm success
    5. The ticket is marked as completed by you at any time or by the system automatically in 48 hours
  • BASIC Monitoring & Support : 1000$/mo - 10 hours included (3 mo reporting hours) - 0$ setup fee
  • 1 Month Price - $1000.00 USD
  • Managed Magento Ecommerce Support BASIC

    Experienced Magento Developers for Dedicated Support and Maintenance

    - Suitable for up to 500 SKU stores
    - Free Setup
    - 12 Months minimum
    - 1000$/month

    DISCOUNT 20% Prepayment 3 MO
    DISCOUNT 30% Prepayment 6 MO

    BASIC:
    - Issue Prevention & Management with Unlimited Issues/month
    - 10 hours support hours included (for server side & platform tweaks) (reported for up to 3 months)
    - Extra hours available at 70$/hour prepaid (minimum 10 hours)
    - Response time within 3 hours only for business critical situations
    - Proactive Monitoring Support
    - Strategic Planning

    Includes :
    - Dedicated account manager
    - Live monitoring of high-risk issues
    - Incident reporting, monitoring of accessibility & availability
    - Issue Prevention and Strategic Planning
    - 24/7/365 account team access with helpdesk with email and ticket support
    - Weekly weekend security and enhancement updates (on existing plugins NOT for new development)
    - Weekly M-F roll out under pre-approved plan for NEW plugins installation and configuration
    - Emergency Mitigation Services: Full or Partial Outage recovery; Bug Fixes; Integration Troubleshooting (Rapid issue response/resolution)
    - Uptime and performance monitoring for systems, applications and infrastructure
    - Real-time and historical site availability and performance statistics
    - Reporting and analytics using on-line tools (GA)
    - Magento administrative configuration (user management, best practices implementation)

    Setup and Optimization Services such as:
    - Import/export assistance
    - Merchandising and promotion setup
    - Content uploading and formatting
    - Magento reporting


    NOT included (but available on PRO and VIP levels):
    - Starting on PRO Level : PCI Compliance monitoring
    - Starting on PRO Level : Site Speed & Code review
    - Only on VIP Level : Dedicated phone number for Support & Business Analyst Support each quarter
    - Only on VIP Level : Access to the AHS Technical Development Team (available to perform Magento version upgrades, installations, customizations, and integrations, as well as future systems and software development)
    - Only on VIP Level : Core architecture changes reviewed and configuration suggestions provided (upon request)
    - Only on VIP Level : Annual Executive Summary meeting: service review, business planning and strategy session, site and performance recommendations


    On Request/Demand Process:
    1. You submit a ticket
    2. Ticket is assigned based on urgency and necessary skill
    3. Assigned support engineer keeps you posted throughout the process
    4. You are updated on outcome and ticket completion - you review and confirm success
    5. The ticket is marked as completed by you at any time or by the system automatically in 48 hours